T‑Mobile subscribers began receiving unexpected text messages in early November saying their free DashPass benefit from DoorDash had been revoked — and that they would be automatically charged $96 a year unless they switched to an eligible plan or canceled the subscription.
What happened
The carrier introduced the DashPass perk in July 2025, offering eligible customers a free year of DoorDash’s DashPass (a service that normally costs $9.99 per month or about $96 per year) through its T‑Life app. The promotion was widely promoted as a time‑limited perk for qualifying plans, and early language around the offer allowed customers to enroll during a set window and suggested re‑enrollment opportunities the following year.
In November, however, some customers reported receiving SMS notices that their line "is no longer eligible for the DashPass perk," warning that if they did not move to an eligible plan or cancel, the DashPass membership "will automatically switch to a paid DashPass Annual plan" and their account would be charged $96 plus tax.
Who is affected
Affected customers appear to be a mix: many who reported the notice said they had not recently changed plans, while others acknowledged recent account activity such as adding or removing temporary lines, downgrading plans, or canceling a line. Early eligibility lists for the promo included a wide range of plans — Experience Beyond, Experience More, Go5G Next, Go5G Plus, Magenta MAX and several legacy plans under certain multi‑line conditions — but T‑Mobile’s online FAQ appears to have been narrowed to list only Experience Beyond and Experience More as qualifying rate plans.
That tightening, and how the carrier’s systems flagged accounts, may explain why some customers who believed they were entitled to the free year suddenly saw eligibility revoked.
T‑Mobile’s response (and updates)
T‑Mobile has told reporters the DoorDash DashPass offer is not ending early. A company spokesperson said eligibility changed for some customers who made specific account changes, and acknowledged there may also be instances where customers received the message in error. The carrier is reportedly looking into those cases.
Where earlier communications and site copy described a broader set of qualifying plans, the updated FAQ language suggests the company has refined the rules for who can claim the perk going forward. T‑Mobile’s stated policy is that if a customer switches to a plan that does not qualify, the free DashPass will convert to a paid annual membership unless the customer cancels.
Customer reactions and concerns
Social posts and forum threads show frustration and confusion. Many users said the messages arrived without prior warning and that they had not made any plan changes that should disqualify them. For customers who rely on DashPass to avoid delivery and service fees, the potential $96 annual charge is significant.
Some users who described recent plan adjustments reported losing multiple perks after making changes intended to lower monthly costs — a tradeoff that left them feeling blindsided. Others who had already paid for DashPass earlier in the year said T‑Mobile initially promised refunds for unused portions if customers were later offered the benefit.
Why this may be happening
There are three plausible explanations:
- Legitimate eligibility enforcement: T‑Mobile may have tightened the list of qualifying plans after the promotion began and its systems are now enforcing the narrower rules. Customers who changed plans or lines could have been reclassified.
- Account‑management side effects: Temporary lines, plan migrations or other administrative changes can trigger automatic re‑evaluations of perks and cause unintended revocations.
- Technical errors: Some customers and T‑Mobile support staff have described cases that look like erroneous notifications or system flags.
- Check your T‑Mobile account in the T‑Life app or online to see current plan details and perk eligibility.
- Contact T‑Mobile customer support (T‑Force on social, phone, in‑store) to ask why the perk was removed and whether the message was sent in error.
- If you don’t want to risk an automatic $96 charge, cancel the DashPass subscription directly through DoorDash or in your DoorDash account until the issue is resolved.
- Keep records of messages and support interactions in case you need to request a refund.
At least one outlet reported the company is investigating reports of customers who received the text in error, which suggests some mix of policy update and technical glitch.
What users should do if they receive the message
If you get a message saying your DashPass perk is ending, consider the following steps:
Broader implications
Perks like DashPass are increasingly used by carriers to differentiate plans and retain customers, but they also add complexity and potential friction. Tightening eligibility or reversing promotional promises can erode trust even if done for legitimate cost or contractual reasons. Observers say clearer upfront language, better notice before revoking benefits, and smoother handling of account changes would reduce confusion.
T‑Mobile says it is looking into individual reports and that the DashPass promotion itself is not being terminated early. For now, customers who value the perk should verify their plan’s eligibility and monitor communications from the carrier closely.
If you were affected, consider contacting T‑Mobile support and checking your DoorDash billing settings to avoid unexpected charges.